Consulting Services

Shem Consulting & Training (Pty) Ltd, Management offer consulting as a service to perform a plethora of different types of work typically centered on helping the performance of their clients’ business

Change Management

Change management provides a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state.

Customer Relationship Management

Customer Relationship Management, or CRM, may involve developing a system for managing and nurturing a company’s interactions with customers and sales prospects. Such a system can help a company provide better customer service, more accurately target customers with relevant marketing messages, and track marketing effectiveness.

Human Resources Management

Human Resources Management typically involves developing a strategic and coherent approach to the management of a company’s people. This can include minimizing health care spend, developing a benefits package to attract the right employees, optimizing executive compensation to incentivize the best performance, etc.

Process Management

Process management can also be described as process customization for optimization. In other words a consulting firm can restructure the client’s business model (process) to become more efficient. Process management often times includes both a human and technological component for maximum effect. The goal is to create a malleable process that can organically change to maximize efficiency at any given point. For example, suppose a supply chain for company A includes three internal locations each with separate IT solutions.

Risk Management

Risk management is exactly what it sounds like – managing risk. The main aim is first understanding risk, then prioritizing it, and finally, determining appropriate solutions. Sometimes solutions will simply be a process in which to monitor risks. The technical steps involved in risk management have typically been solidified in an easy to remember framework.

  • Identification of risks
  • Analysis of risks
  • Mitigation of risks

Supply Chain Management

Supply chain management is the management of interconnected processes and businesses that enable the delivery of a final product/service to the end consumer. The purpose is to improve the performance of individual businesses along the supply chain as well as the supply chain as a whole. Often times this involves logistical optimization and efficiency improvement.

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